Penulisan 2 (Tourism)

"The Customer Is Always Right"

Definiton :

"The Customer Is Always Right" is a motto or slogan which exhort service staff to give a high priority to customer satisfaction. it was popularised by ploneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker, and Marshall Field. They advocated that customer complaints should be treated seriously so that they should not fell cheated or deceived. this attitude was novel and influential when misrepresentation was rife and caveat emptor (let the buyer beware) was a common legal maxim. variation include "le client n'a jamais tort" (the customer is never wrong) which was the slogan of hotelier Cesar Ritz who said "if a diner complains about a dish or the wine, immediately remove it and replace it, no questions asked. A variation frequently used in Germany is "der kunde ist konig" (the customer is king).

The fact is customer is not always right, but they are always the customer. wrong customer spend money, so what is it you want to win. the argument or the customer? so many times. organisations think they are providing a good service simply by providing a product. But often, their competotors have the same products, so why are some companies more successful than others? the difference is the service they provide, and it always will be. organisationsthat give superior customer service are still in business, while so many others have gone bust due to their customer service policies.

I agree that the customer is always right. Because the customer is like a king, we spend a lot of money and we hope get the best service from the product or the companies. Do you know why i think the customer is always right? because the customer is an honest, hardworking person who is just looking to get good value for their money. Customer are'nt out to cheat you. but too many business owners create an adversarial relationship with customers, often before any transaction even takes place.

I have an experience when I become a customer in one of  seafood restaurant. When I come with my family the waitress gave us welcome greeting. she is very kind, friendly, and she always smile. the waitress invite us to sit down. The place is very clean and fragrant. After that she gave us a menu and ask for our order. I order some foods and drinks. I order crab with oyster sauce, butter squid, shrimp with tomato sauce and for the drink I order orange juice. My father, my mother, my sister, and my brother order the same with me. The waitress write down all of our order. she ask "have done mr/ms ? any other do you want to order. appetizer or dessert? we have some new menu of dessert. The special one is banana ice cream with caramel. Do you want?" I said "no thanks, That's enough thank you". she reply "okay wait a moment, the waiters will bring your food".

Not long, two waiters come to serve our order. The food is very mmhhh yummy. My family and I eat together and wow this's the bad moment when I see something in my food. I said "iwhh what is this?" and when I realize this's a hair. I raise my hand to call the waitress. "Hey waitress, come here. I have some problem". The waitress come to me and said "yes miss, what's the problem?". "I think there's some mistakes with my food. I see some hair" (I show to her). The waitress "OMG, I'm sorry miss. I will change your food, wait a moment". She come back  to kitchen and not long she bring the new food. "I'm sorry for our mistakes" The waitress says. I tell her that's no problem, she has change my food. So I can eat again.

This's one of the best service, whereas we don't know where a hair come from. Maybe it's the chef's hair, the waitress's hair, or my hair. Although like that, the restaurant be responsible to change my food. Maybe I wrong, but the waitress always think that I right. She always smile and serve us with the best service. This's prove that "The customer is always Right". Although they wrong, they always and must be right. Because of what? Because they're a customer. Customer must be a king.