Penulisan 2 (Tourism)

"The Customer Is Always Right"

Definiton :

"The Customer Is Always Right" is a motto or slogan which exhort service staff to give a high priority to customer satisfaction. it was popularised by ploneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker, and Marshall Field. They advocated that customer complaints should be treated seriously so that they should not fell cheated or deceived. this attitude was novel and influential when misrepresentation was rife and caveat emptor (let the buyer beware) was a common legal maxim. variation include "le client n'a jamais tort" (the customer is never wrong) which was the slogan of hotelier Cesar Ritz who said "if a diner complains about a dish or the wine, immediately remove it and replace it, no questions asked. A variation frequently used in Germany is "der kunde ist konig" (the customer is king).

The fact is customer is not always right, but they are always the customer. wrong customer spend money, so what is it you want to win. the argument or the customer? so many times. organisations think they are providing a good service simply by providing a product. But often, their competotors have the same products, so why are some companies more successful than others? the difference is the service they provide, and it always will be. organisationsthat give superior customer service are still in business, while so many others have gone bust due to their customer service policies.

I agree that the customer is always right. Because the customer is like a king, we spend a lot of money and we hope get the best service from the product or the companies. Do you know why i think the customer is always right? because the customer is an honest, hardworking person who is just looking to get good value for their money. Customer are'nt out to cheat you. but too many business owners create an adversarial relationship with customers, often before any transaction even takes place.

I have an experience when I become a customer in one of  seafood restaurant. When I come with my family the waitress gave us welcome greeting. she is very kind, friendly, and she always smile. the waitress invite us to sit down. The place is very clean and fragrant. After that she gave us a menu and ask for our order. I order some foods and drinks. I order crab with oyster sauce, butter squid, shrimp with tomato sauce and for the drink I order orange juice. My father, my mother, my sister, and my brother order the same with me. The waitress write down all of our order. she ask "have done mr/ms ? any other do you want to order. appetizer or dessert? we have some new menu of dessert. The special one is banana ice cream with caramel. Do you want?" I said "no thanks, That's enough thank you". she reply "okay wait a moment, the waiters will bring your food".

Not long, two waiters come to serve our order. The food is very mmhhh yummy. My family and I eat together and wow this's the bad moment when I see something in my food. I said "iwhh what is this?" and when I realize this's a hair. I raise my hand to call the waitress. "Hey waitress, come here. I have some problem". The waitress come to me and said "yes miss, what's the problem?". "I think there's some mistakes with my food. I see some hair" (I show to her). The waitress "OMG, I'm sorry miss. I will change your food, wait a moment". She come back  to kitchen and not long she bring the new food. "I'm sorry for our mistakes" The waitress says. I tell her that's no problem, she has change my food. So I can eat again.

This's one of the best service, whereas we don't know where a hair come from. Maybe it's the chef's hair, the waitress's hair, or my hair. Although like that, the restaurant be responsible to change my food. Maybe I wrong, but the waitress always think that I right. She always smile and serve us with the best service. This's prove that "The customer is always Right". Although they wrong, they always and must be right. Because of what? Because they're a customer. Customer must be a king.

Tugas 2 (Tourism)

Tourism Companies In Indonesia

1. Antar Anda Tour & Travel
Indonesia Travel Agent For Your Tour In Java, Yogyakarta, Bali Tour
Antar Anda Indonesia Tour Travel : Your Travel Solution In Indonesia

We specialize in Indonesia tailor-made itineraries for individuals and groups without neglecting the competitive budget and compromising our standard of service. Anyhow we can also provide tour packages in almost all destinations in Indonesia. If you need small trip per hour in Yogyakarta, it will be fine, but if you want to have whole day trip or even overland tour we are the right tour operator.

We become a leading tailor made tour operator and travel agent in Indonesia. That’s why we can offer various choices to see Yogyakarta, Java and other parts of Indonesia accordance with your time and interest.
Hotels we provide, vary from low budget accommodation (guest house) till luxurious five stars hotel even resort

If you send question/s or request/s, in 24 hours there will be an answer from us. We can be contacted in 24 hours a day and 7 days a week
Email: antaranda@indo.net.id

Our service

As our goal aims at satisfying clients’ wishes, we can help you for:

1.       Tour Travel
To organize the tour, we provide flexible tour programs for short term period or long-term period, individual or group tour accompanied by reasonable English speaking driver and professional licensed tour guide with extensive knowledge of geography, history, religion and local customs. We provide our guides with comprehensive information about their groups, so that their holiday will be remembered as "the Indonesia experience memory" and not just as another run-of-the-mill sightseeing tour.

2.       Car Rental 
The cars available are Mitsubishi L300 which can consist of 5 or even 6 persons, Kijang which can consist of 3 persons. We provide also bus vary from 16 seats till 30 seats. All vehicles are air-conditioned with experienced driver.

3.       Hotel reservation 

The hotels we provide are various from the low budget, home stay, guesthouse, till high-class hotel, five star hotel even resort.

4.       Domestic and International Airline Ticket
We can arrange local tickets to all destinations in Indonesia from all air companies. We can arrange also international ticket to almost all destinations in the world.
                
5.       Other Wishes
We can help you to organize other wishes, such as wedding package, Indonesian course, batik course, silver course, house rental, and MICE.
               

Our address:
Antar Anda Tour & Travel
Jalan Kledokan B 20 E
Yogyakarta Indonesia
Ph/ fax.   : 62-274-485739
Email : antaranda@indo.net.id

Antar Anda Tour Travel Agent  Yogyakarta Indonesia specializing tour in Indonesia : Sumatra, Java Tour, Yogyakarta city tour, Bali, Sulawesi, Lombok and Flores,  providing link exchange for the website in the same industry, such as tour travel, travel agent, tour operator, car rental, accommodation, hotels, other tourism industries which handling Indonesia tour travel or outside of Indonesia tourism.
The webmaster has the right to accept or to reject the reciprocal link proposed.

 We are the proud partner of Djoser Cycling Tours for cycling trips through Indonesia

 Djoser Cycling trip to Indonesia

Zona Sepeda For Biking lovers in Indonesia. All information over bike, news, combined your tour to Indonesia by cycling tour in Yogyakarta, Java, Bali

Indonesia Toursim; Official Site - Ministry of Culture & Tourism, Republic of Indonesia

Ministry of Culture and Tourism, Republic of Indonesia 

Willgoto, World travel directory and travel guide

Avonmore Hotel - Kensington London
Avonmore Hotel London: Exchange travel links with websites in the tourism sector 

Slot Machine Secrets

True Reciprocal Link Make all your link exchanges count!
Directory - Custom Bobbleheads


Website : http://www.antaranda.com

2. Smailingtour Travel Management Expert

SmailingTour, 

The leading travel Management expert in Indonesia offering 24 hours service, business process consulting, and also travel policy analysis and control. We provide great supplier advice and consulting and travel tracking 24x7 service, modern yet strategic 10 branches spread in Jakarta Central CDB and 8 in-plants offices. 

Equipped with integrated International and domestic flight reservation system and quick delivery system, worldwide and domestic reservation system. We cater both first class and budget travelers including inbound, outbound, domestic, incentive, fast travel document services, first class transportation services, outstanding airport handling services, online administration system, professional service team, integrated MIS and emergency assistant.

Our Vision

“To become the leader in Indonesia travel industry”

Our Mission

Be the leader in sales ( market share ), by becoming the market share leader, we will have high leverage to our suppliers and customers

To become the icon in Travel industry brand awareness for customers satisfaction, a strong brand keep its promise reliably and over time, at every point of contact, create a consistent experience in every way the customer interacts with the brand

Become the most profitable travel company, We expect to achieve a fair and reasonable profit to ensure the prosperity of the company and to offer long-term benefits to our customers, our employees as well as to our shareholders

Become the best place to work, the company will provide the people exciting and promising future as well as supportive working community.

To be known as the most creative in creating winning product innovation, different customers require different products. We need to be creative in meeting respective niche market with our winning product innovation

Award

This’s some award from smailing tour. Many more but I just tell some of them.

1. 2012 – Winner of Indonesia Travel & Tourism Awards Category Best Corporate Travel Agents. Winner of Indonesia Travel & Tourism Awards Category Best Corporate Travel Agents - 2012
2. 2012 – Best Revenue Contributor by Garuda Indonesia. Best Revenue Contributor by Garuda Indonesia - 2012
3. 2012 – Indonesia Top Agents by Singapore Airlines. Indonesia Top Agents by Singapore Airlines - 2012
4. 2012 - Valuable Contribution Selling Agent by Sriwijaya Air. Valuable Contribution Selling Agent by Sriwijaya Air - 2012
5. 2012 – Winner of Indonesia’s Most Admired Company 2012 Category Travel Agent. Survey by Business Week Indonesia. Winner of Indonesia’s Most Admired Company 2012 Category Travel Agent. Survey by Business Week Indonesia

Website : http://www.smailingtour.co.id

3. Wita Tour

Prologue

Dear Travel Industry Associates,

It is a pleasure to present you with the latest edition of the Wita Tour manual and Confidential Tariff for your perusal. I hope that the contents of this manual will be most beneficial for planning tours within the Indonesian archipelago.

With each successive year we develop new ideas and create a different selection of itineraries for your consideration. These itineraries have been carefully planned and summarize just what each destination has to offer. However, should you require an alternative program to be incorporated within your itinerary, we will be happy to comply with your request and will make sure that it is compatible with your clients FIT, Group, Convention or Special Incentive travel arrangements.

You can be assured that your clients and group travelers will be well taken care of throughout the duration of their trip by our experienced team of friendly staff. Offering the highest level of personalized service is our main priority and we aim to anticipate all needs and requirements.

We look forward to welcoming your valued clients to Indonesia in the near future with the gracious sense of hospitality that our nation is renowned for.

We wish you a most prosperous year ahead.

Sincerely yours,

Stanley Suseno
President Wita Tour

Profile

PT. Wisata Dewa Tour and Travel Service or Wita Tour is a fully licensed travel operator that is committed to handle all of the travel related services and issues within both the domestic and international sectors. We focus on the concept of service excellence to fulfill our customers needs and maintain high standards for their personal satisfaction.

Due to the service-orientated nature of the travel industry we employ a team of professional staff who consistently provide a quality and reliable level of customer service. Our Human Resources Department has set strict criteria for the recruitment of staff with intensive training sessions held regularly in areas such as product knowledge, language proficiency and etiquette. This concentrated investment in training is perhaps one of the keys to our ongoing success and enables us to continually optimize the value of service output.

As an indication of our dedication to the industry, Wita Tour is an affiliated member of some of the world’s finest tour and travel organizations including IATA (International Air Transport Association), PATA (Pacific Asia Travel Association), JATA (Japan Association of Travel Agents), FATA (Federation of Asean Travel Association), ASEANTA (Asian Tourism Association), ASITA (Association of Indonesian Tours & Travel Agencies), and ASTINDO (Association of Indonesian Airlines Ticketing Agencies).

Wita Tour strives for nothing less than excellence. We persistently make every effort to improve and upgrade our facilities as well offering a comprehensive selection of products and services for the sole convenience of the public. We are conscious of maintaining our customers confidence and will continue to provide a superior level of personalized service well into the future.

History

Wita Tour was initially established in 1981 by a team of travel professionals led by Mr. Stanley Suseno, who has more than 36 year of experience within the industry. Over the past two decades the company has developed rapidly and has emerged as one of Indonesia s most progressive inbound and outbound travel operators.

Annually Wita Tour handles foreign incentive tour groups to Indonesia catering for up to 800 participants and we have become expert in pre-determining the needs and requirements for each successive group. We also rely on a strong network of hospitality professionals and their services including hotels and airlines who play a major role in assisting us to cater to incentive, meeting and social group travellers.

Over the years Wita Tour has expanded in order to meet growing market demands. This has included the strategic placement of our head office in the heart of Jakarta’s business district and launching branches in other major cities for convenience. Our modern offices are equipped with the very latest in computer technology for efficient online access and a complete database of important information. We currently have a total of 7 branches throughout Indonesia located in Jakarta, Bali, Bandung and Surabaya. More recently we have introduced the products and services of our sister company, Rotama Tour.

Vision & Mission

Vision

While the tourism sector within Indonesia is still very much a developing one, it has a direct and dramatic impact on other areas such as the cultural, social and economic sectors. At Wita Tour we pride ourselves at keeping abreast with current international news and issues that enables us to predict future trends. We anticipate that tourism is about to accelerate globally as a large percentage of consumers are enjoying higher income brackets and beginning to acknowledge their leisure requirements. Wita Tour is excited to be part of such an evolving industry that with time can only grow stronger. We hope that our contribution will make travel one of the most reliable and profit generating sectors of the future.

Mission

It is our ultimate aim to remain committed to our customers and provide a level of service that is beyond all expectation. We continually create new products and services in an effort to remain competitive as the interest in domestic and global travel reaches new heights.

Our Values

We fully comprehend that the standard for quality that we have set is a logical consequence in the effort to accommodate the hopes, needs and demands of the customer. Often by accompanying our customers, we realize exactly what their requirements are and this is the very forefront of development within Wita Tour. We also appreciate that it is only with mutual cooperation that such success can be achieved.

Prestigious Awards

Over the years our dedication to the travel industry has been recognized and Wita Tour has been presented with a number of prestigious awards. However, these awards do not just belong to Wita Travel but our team of professional managers and staff who have consistently provided a superior level of service and upheld our reputation for reliability.

·         1991 – Travel Agents of the Year (awarded by Travel News Asia Magazine)

·         1992 – The Best Agent to Sell China (awarded by the China Tourism Board)

·         1995 – Koala Award (awarded by the Australian Tourism Commission)

·         1995 & 1996 – Adikarya Wisata (awarded by the Government of the Special Territory of JKT)

·         1996 – Cakra Empat The highest Category of Travel Agency (awarded by the Indonesian Tourism Department)

TOP TEN AIRLINES AWARD FOR CONSISTENCY 1982 – until present

·         Singapore Airlines

·         Garuda Indonesia Airways

·         Cathay Pacific

·         Thai Airways

·         Qantas

1986 – until present

·         Lufthansa

·         KLM

·         Air France

·         Japan Airlines

·         Philippines Airlines

·         Malaysian Airlines

1990 – until present

·         EVA Air

·         Korean Air

·         Merpati

·         Mandala

·         Other Domestic Carriers

Services

Wita Tour offers an extensive cross-section of services catering to the personal needs and requirements for both individual and group incentives on domestic and international travel including:

Our Services

Ticketing
Handling reservations and ticketing for travel for domestic and international airline carriers.

Travel Documents
Processing necessary travel documentation including – immigration, passports, visas, permits, airport handling and other related services.

Domestic Tours
Handling all kinds of domestic tours throughout Indonesia.

Outbound Tours
Providing regular guided tours to interesting destinations all over the world.

Inbound Tours
Organizing tours that enable foreign visitors to discover the delights and sights of Indonesia.

Incentive Tours
Handling special incentive tours for corporate, business and social groups and catering to their particular needs.

Hotel Reservations
Organizing hotel reservations worldwide.

Cruises
Arranging reservations for day cruises and other adventure activities.

Seminars & Conferences
Providing professional assistance for all preliminary details that will ensure a successful event.

Associate Companies

Rotama Tour

We offer Airline tickets, free & easy packages and tour packages. Our tour packages enable customers to discover the beauty of Bali, relax in the South Island of New Zealand, enjoy the midnight sun in Scandinavian countries, Cruise around Alaska or Mediterranean, conduct a business meeting in Las Vegas, and many more.

Our Ticketing are supported by ABACUS, GALILEO, ARGA (GA Domestic) computerized Reservation Systems, and IATA Certified Staffs. This allows us to offer customers with a better and faster reservation services.

JAKARTA

Address :  Jl. K.H. Hasyim Ashari No. 3BB,

Jakarta Pusat 10130

Phone : (021) 6323222, 6348169

Fax : (021) 6323322

E-mail : info@rotamatravel.com

BALI

Address : Jl. Diponegoro No. 98 Blok C-3,

Komplek Kertawijaya

Denpasar – Bali 80114

Phone : (0361) 225172 (Hunting)

Fax : (0361) 232101

E-mail : rotamadps@indo.net.id

Contact Us

Head Offices

Address : Jl. Balikpapan No. 5,

Jakarta Pusat 10160

Phone :  (021) 231 2338

Hotline Tour Outbound : (021) 231 2427

Hotline Ticketing, Hotel & Package Tour : (021) 2312428

Fax :  (021) 3500503

E-mail : witatour@cbn.net.id

Branch Offices

Jakarta – Sudirman Park

Address : Sudirman Park Rukan A2, Jl. K. H. Mas Mansyur Kav. 35

Jakarta Pusat 10220

Phone : (021) 57943799

Fax : (021)57943798

E-mail : witasudirman@cbn.net.id

Jakarta – Kompleks Wijaya Grand Center

Address : Kompleks Wijaya Grand Center Blok A/ 2, Jl. Wijaya II

Keb. Baru Jakarta Selatan 12160

Phone : (021) 7206831 (Hunting), (021) 7257938 (Hunting)

Fax : (021) 7201902

E-mail : witawij@indosat.net.id

Bandung

Address : Jl. Wastu Kencana No. 44

Bandung 40116

Phone : (022) 4200118 (Hunting), (022) 4237892 (Hunting)

Fax : (022) 4237816

E-mail : witabdo@indosat.net.id, witabdo@cbn.net.id

Surabaya

Address : Jl. Sulawesi No. 45

Surabaya 60281

Phone : (031) 5032777 (Hunting)

Fax : (031) 5035558

E-mail: trwtsub@indosat.net.id

Bali

Address : Jl. By Pass I Gusti Ngurah Rai No. 104XX

Phone : (0361) 725211 (Hunting)

Fax : (0361) 721247

E-mail : dps.sugi@witatour.com; dps.buri@witatour.com

Website : http://witatour.com

4. Bali Indonesia Tours

PRIVATE & CUSTOMIZED TRIP

Adventure Indonesia

 ADVENTURE INDONESIA, a registered trademark and licensed Indonesia tour operator since 1996. We are member of ASITA ( Association of Indonesia Travel Agents ) and Pacific Asia Travel Association (PATA) Headquarter International Membership No. 584172, based in Bali and Jakarta. We are offering everything you require to book your tours and accomodation in Bali.

Specializing in Wildlife, Cultural and Adventure active tours in Indonesia, even to remote area, Adventure Indonesia works and operates as a TEAM. You are supporting by our reliable and experienced tour staffs, administrator, reservation staffs, guides.

As a first hand Indonesia Travel Company, our primary goal is to provide our clients with exceptional travel experiences in Indonesia.

Nowadays, we have been established business cooperation with several top overseas Travel Agencies, whole sales or individuals. Some of them have trusted us to be their representative in Bali and Indonesia for adventure traveling handling. Please contact us if you interested in our program or intend us to create a customized trip by your request. For Travel Agencies, we could be running the trip to Bali and others areas of Indonesia as a part of your company's name here. We designs trips for groups of all sizes, interests, and demographics as per your company's needs.

We reply in shortest possible time with the best of our possibilities. We provide same level of services both for individual travelers and for groups - ready to TAILOR-MAKE the Bali programs according to your requests. Our main target is to reach to the maximum of satisfaction of our clients.

Website : http://www.baliindonesiatours.com

5.Alfa Prima Tours

Tours operator & Travel Services

Welcome to Wonderful Indonesia

We are government licensed Tour Operator Specializing on handling incoming tours within Indonesia and an active member of Association of Indonesia Tour & Travel.

Our company specializing on handling short trip and long haul trip by combining two, three or more islands on private arrangement  , supported by our own domestic airlines reservation system which make us easy to arrange and connecting your trip within the archipelago.

Programs and some information about Indonesia could be found in our web, which could make you easier to arrange you trips.

Please browse on our web, and if you do not find what you need, please contact us via email , and be sure that our team will give you quick assistance. 

Rely on us to be your handling agents during your stay in Indonesia, Be Sure that you are in the right hand.

With best and Warm regards.

HengkiCiutarno 
Managing Director

About Us

Name Of Company  ALFA PRIMA TOUR OPERATOR

Company License   36/ITUP/KKW.PSB.SS/IV/2000

Address                   Berkah No 3A Sungai Saddang Baru Makassar-South Sulawesi

Phone                      +62-411-454699 (hunting)

After Office             +62-411-5067778

E-Mail                       info@alfaprimatours.com

Yahoo Messenger   hengkic

SKYPE                      hengki ciutarno

Mobile Phone         +62-811-419998 available using What's Up

Country                   Indonesia 

Managing Director  Hengki Ciutarno

Services

• Incoming Tours within Indonesia Archipelago Specialist
• Domestic & International Ticketing
• Cruise offshore handling
• Hotel Voucher
• Transport Hire
• Rent House or Villas

Bankers

PANIN BANK TBK INDONESIA
Beneficiery              : Alfa Prima Wisatama Tour
Rupiah Account        : 701.5050.656

Beneficiery              : Hengki Ciutarno
US Dollar Account     : 804.4001.998
Bank Swift Code       : PINBIDJA

Services

1 1. Packages

·         Bali

·         Java

·         Sulawesi

·         Kalimantan

·         Papua

·         Nusa tenggara

·         Sumatera

2 2. Round Indonesia

·         JAVA - BALI - SULAWESI TOUR

·         SUMATERA - JAVA - BALI – SULAWESI

·         BORNEO - JAVA - KOMODO – BALI

·         PAPUA TREKKING - SULAWESI - BALI 

·          BORNEO-JAVA-SULAWESI-BALI

·         BORNEO-JAVA-KOMODO ISLAND-BALI

·         BORNEO-JAVA-PAPUA-LOMBOK-BALI

·         JAVA-SULAWESI-FLORES-KOMODO-BALI

3 3. Flights Deal

Arranging your domestic flight during your trip in Indonesia is not a big problem. Major airlines such as Garuda Air,Merpati Air, Mandala Air,Bouraq Air, Pelita Air, and some new airlines which have link for almost all cities in Indonesia will make easier arrangement for your trip with special fare offered and that's all done at our company.While International Air tickets arrangement with special fare only offered from Indonesia to Overseas and return,so from you country of original,you could contact airlines which have link to Indonesia

4 4. Special Adventure

East Indonesia is very well known for its adventure program, island of Kalimantan, Sulawesi and Papua could your be your destination if you are real adventurers or even if you are a beginners. There are a lot of destination to be explored like the forest in Kalimantan which is well known for its virgin Rainforest and Orang Utan, or in Sulawesi to find the very natural life of the people with its spectacular cultural in Toraja or if you are a divers, lets explored the Central and North Sulawesi which is well know for its fantastic sea garden, then if you want to see further more fly to Papua, then to see the mummy. All are waiting to be explored ...

1. BALI
2. JAVA
3. SULAWESI

• MAMASA - TORAJA TREKKING TOUR 12 DAYS/ 11 NIGHTS 
• TORAJA TREKKING 6 DAYS/5 NIGHTS
• MAMASA - TORAJA TREKKING TOUR 12 DAYS/ 11 NIGHTS 
• BUNAKEN DIVING 5 DAYS/ 4 NIGHTS
• MOROWALI RESERVE EXPLORATION

4. KALIMANTAN

• TANJUNG PUTTING - ORANG UTAN / ADVENTURE TOUR 5 DAYS/ 4 NIGHTS
• APOKAYAN HINTERLAND TOUR 6 DAYS / 5 NIGHTS
• BAMBOO RAFTING ADVENTURE 7 DAYS / 6 NIGHTS
• CROSS EAST TO WEST BORNEO

5. PAPUA

• GRAND ASMAT ADVENTURE TOUR 10 DAYS / 9 NIGHTS
• SOUTHERN & NORTHERN OF BALLIEM VALLEY TOUR 7 DAYS / 6 NIGHTS
• SOUTHERN BALLIEM VALLEY TREKKING 8 DAYS / 7 NIGHTS
• SOUTHERN BALLIEM VALLEY TREKKING 10 DAYS / 9 NIGHTS
• SOUTHERN BALIEM VALLEY ADVENTURE 16 DAYS / 15 NIGHTS
• YALI HIGHLAND TRIBE TREKKING 8 DAYS / 7 NIGHTS
• YALI & MEK TRIBES ADVENTURE TREKKING 13 DAYS / 12 NIGHTS
• MAMBERAMO –AMAZON OF PAPUA – ADVENTURE 9 DAYS / 8 NIGHTS
• KOROWAI – TREE HOUSE ADVENTURE 11 DAYS / 10 NIGHTS

6. NUSA TENGGARA

7. SUMATERA

Website : http://www.alfaprimatours.com